Privacy Policy

How do you use my data?

• When you use our website and consent to our use of cookies we will collect information about how you use our website. We use this information to improve our website and to better understand how our clients use it. More detail on the information we collect and how we do this is set out in our Cookie Policy.
• When you create and log into your account we will collect your name, email address, address, company name, job title, phone number and country where your business / employer operates. We collect this in order to take steps to enter into a contract with you and allow you to purchase our products and services.
• When you purchase products and services from us we will use your account information detailed above and will collect your payment details. We collect this in order to take steps to enter into a contract with you and allow you to purchase our products and services.
• When you sign up to receive our updates we will collect your name and email address to provide you with our updates in line with any preferences you have told us about. When we send you our updates because you have opted-in to receive them, we rely on your consent to contact you. You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe or by contacting us using the details above.
• When you contact us with a query either by phone, email, via our ‘contact us’ page or via social media, we will usually collect your name, social media handle and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.
• When you attend one of our events or webinars (including virtual events via video conferencing providers), we will usually collect your name, address, email address and phone number. We collect this information because it’s in our legitimate interests to promote our business and to know who’s attending our events. You may also choose to make your name, title and company available to other attendees during the event.
• When you apply for a job with us we may collect your name, contact details, recruitment information (e.g. right to work documentation and references), test results, qualifications, accreditations and any additional information we may receive from you or our recruitment partners. We will use your personal information to assess your suitability for our available roles. We do this to perform our contract obligations or to take steps at your request, before entering into a contract. Where we process your right to work documentation, we will do so to comply with our legal obligations.
• If our business is sold. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.

Who do you share my data with?

• IWSR is now a member of the WGSN company group (WGSN Group). We may therefore share personal data with other entities within our group of companies when we are legally permitted to do so. When we share personal data with other group companies, we put in place contractual arrangements and security measures to protect the personal data and to maintain the confidentiality and security of it. For more information regarding how the WGSN Group processes personal data, please refer to the WGSN Global Privacy Policy.
• Business partners, suppliers, and investors for the performance of the contract we enter into with them or you.
• Promotional events and marketing organisations, we do not sell data for marketing purposes, but may share your data with an event organiser for the purposes of running events and webinars, and for sending you marketing. We will always tell you before (usually on the event registration form) and you will be given the chance to opt-out before we do this.
• Regulators/ Authorities/ Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
• Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.

Where do you store my data?

We store your data on our servers and third party servers which are based both in the UK and outside of the UK.

When working with third parties we may need to transfer your personal data outside of the UK and / or EU.

Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us using the contact details above for more detail on this.

How long do you keep my data for?

We will only retain your personal information for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.

In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve our products and services.

What are my rights under data protection law?

You have various other rights under applicable data protection laws, including the right to:

• access your personal data (also known as a “subject access request”);
• correct incomplete or inaccurate data we hold about you;
• ask us to erase the personal data we hold about you;
• ask us to restrict our handling of your personal data;
• ask us to transfer your personal data to a third party;
• object to how we are using your personal data; and
• withdraw your consent to us handling your personal data.

You also have the right to lodge a complaint with us or the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales. If you are based in the EU you can find your relevant supervisory authority here.

Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.

You can go to IWSR’s subscription centre and select or change your contact preferences at any time. A link to the subscription centre can be found at the bottom of all IWSR marketing emails.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also helps us make improvements.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.